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Digital Operations Coordinator

  • CBD, Melbourne - CBD & Inner Suburbs, VIC, Australia, 3000
  • Full time
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About Sportsgirl

Proudly Melbourne-born, The Sportsgirl brand and our iconic bold stripes have been part of contemporary Australian fashion culture since 1948. We’ve created a vibrant community where creativity and self-expression thrive, and as a business, we are committed to providing inclusive fashion for all Australians. 

As part of The Sussan Group, we're proud to be a Certified B Corporation™. This certification independently verifies that The Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers.

As a business, we’re committed to creating meaningful change, in measurable and transparent ways. By listening to and representing our community, we believe in the power of positivity, hope and kindness to create positive change in the world. The Sportsgirl team is here to champion our vibrant community called Generation Sportsgirl, every step of the way.

Our Opportunity 

Our Digital Operations Coordinator is responsible for effectively supporting the implementation of website operations for our brand. 

Working closely with a variety of stakeholders within the business, you will be working within our supportive and hands-on Digital team. 

You will love being one of the first to see our new products as you manage the product upload onto the website as well as working closely with our Buyers to develop all product info. 

Joining your like minded team members, you will bring your fashion-loving self to work everyday as well as your strong customer service and website content management experience as you continue to grow your digital and e-commerce career. 

What your day-to-day will look like: 

  • Product upload, maintenance and merchandising of products on website
  • Configure online promotions to provide a seamless customer experience
  • Ensure that all products are photographed and merchandised correctly on the website
  • Testing, maintaining and executing website content in line with marketing campaigns and messages across homepage, landing pages etc
  • Utilise web shoot list and range sheet to develop all product information for product upload
  • Upload images to site prior to go live date
  • Assist with customer enquiries received by email, social media, website
  • Build and maintain effective relationships with both internal and external stakeholders

To be successful in this role, you must have:

  • Retail business knowledge ideal
  • Demonstrated digital operations/e-Commerce experience ideal
  • Website content management systems experience preferred
  • Previous customer service/support experience
  • Skills in Windows OS & Microsoft Office
  • Effective working relationship-building skills

 Why work for Sportsgirl?

 Here’s why you should choose a career at Sportsgirl:

  • Join a Certified B Corporation and become a member of a dynamic and purpose-driven company.
  • Opportunities for all team members to be involved in our impact initiatives, including Reconciliation Action Plan (RAP).
  • Participate in our long-standing community partnership program with the National Youth Mental Health Foundation, headspace.
  • Join a supportive team that values creativity, diversity and growth.

 We also offer some amazing benefits, including:

  • Generous team member product discount
  • On-site parking
  • Discounted private health insurance
  • Great team member referral bonus
  • Flexible working arrangements
  • Career development opportunities 

If this opportunity aligns with your skills and aspirations, we would love to connect with you.

The Sussan Group is committed to supporting an inclusive recruitment process ensuring a fair recruitment experience. We celebrate diversity and advocate inclusion and are committed to building and fostering a diverse and accessible workplace and culture.

Please advise us if you need any necessary access requirements or adjustments throughout the recruitment process.

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